ALCOHOL & DRUG ABUSE : Hotline - 604-660-9382

AMBULANCE : 9-1-1, Non-Emergency: 604-872-5151

AMBLESIDE YOUTH CENTRE : 604-925-7233, 1018 Marine Drive, next to the S.P.C.A. in Ambleside Park

ANIMALS : The Pound is run by the S.P.C.A., 604-922-4622, 1020 Marine Drive.
Volunteers walk dogs awaiting adoption
Animal Pickup: 604-925-7300, Lost Dogs: 604-922-4622
For dead animals on beaches call the Parks Yard at 604-925-7101
Dog Licencing: Permits and Licences Department, Municipal Hall. It is illegal to keep more than two dogs or six cats. Cats do not require a licence
Raccoons and Coyotes: 1-604-584-8822, B.C. Fish and Wildlife Branch, Surrey, B.C.
Bears and Cougars: Parks at 604-925-7129, or to report a bear sighting, call 604-990-2327

BUILDING PERMITS :For Building, electrical & plumbing permits contact the Permits & Licencing Department at 604-925-7040; or 604-925-7041 24 Hr Inspection Line

BYLAW ENFORCEMENT : Contact the Police Department at 604-925-7300

CANADIAN COAST GUARD : Canadian Coast Guard, Pacific Region carries out its responsibilities over 27,000 km of coastline, throughout Yukon Territory and British Columbia in a wide variety of work including maintaining aids to navigation, search and rescue, fisheries patrol and research duties. Marine pollution monitoring and clean-up, channel sounding, scientific studies and projects are also part of the Coast Guard's role.

CEMETERY : Capilano View Cemetery, 1490 - 3rd Street. For plot, burial, cremation information, or documents, contact Parks & Community Services at 604-925-7007.

CHILDREN’S HELPLINE : Dial 604-310-1234 or, alternatively, call the operator by dialing "0" and ask for Zenith 1234.

WEST VANCOUVER COMMUNITY CENTRES :

Aquatic Centre 604-925-7210, 776 22nd Street
Gleneagles Community Centre 604-921-2100, 6262 Marine Drive
Ice Arena 604-925-7250, 786 22nd Street
Senior's Activity Centre 604-925-7280, 695 21st Street
West Vancouver Community Centre 604-925-7270, 780 22nd Street

COMPOST HOTLINE : 604-736-2250

CONSTRUCTION : Queries regarding regulations, zoning, permits, licences and inspections will be answered by the Permits and Licences Department, 604-925-7040. For soil, driveway, creeks, blasting and street occupancy permits, contact the Engineering Department, 604-925-7020.

COUNCIL MEETINGS : Notices of Council meetings and agendas are posted at the main door bulletin board at the Municipal Hall. Full agenda packages are delivered to the Memorial Library on Wednesday afternoons. The Council agenda and other information is available on the 24 hour recorded message line at 604-925-7005.

CRISIS CENTRE : 604-872-3311, Emotional crises; physical and mental abuse; suicide prevention, 24 hour distress line.

CYPRESS BOWL : For information regarding skiing, please call 604-926-5612. For information regarding Cypress Bowl Provincial Park, contact B.C. Parks at 604-929-4818.

DEVELOPMENT : Contact the Planning Department, 604-925-7055 regarding zoning regulations.

DOGS : Licence fees are due January 1st. A pamphlet regarding leash laws and park areas for dog exercise is available from Permits & Licences, 604-925-7152, the Parks and Community Services Dept, the S.P.C.A. & local pet stores.

EMERGENCY PROGRAM, NORTH & WEST VANCOUVER : 604-983-7440, 147 East 14th St., North Van.

FAMILY SERVICES NORTH SHORE : 604-926-7851, 1410, Clyde Avenue, West Vancouver, V7T 1G1.

FEDERAL GOVERNMENT : For information and services regarding the Federal Government, call 1-800-OCANADA, or visit their website .

FERRIES : For passenger fares, schedule and travel tips, please call the B.C. Ferry Corporation at 1-888-223-3779. Additional information about ferries available on the transportation page.

FERRY BUILDING GALLERY : 604-925-7290, 1414 Argyle Ave. Phone for upcoming events and information on volunteering.

FIELDS : For closures, call 604-925-7209 for a recorded message. for bookings and info call 604-925-7201.

FIRE : Emergency, 9-1-1 Non-emergency, 604-925-7370, 760-16th Street. Fire prevention advice. The Fire Department asks residents to clearly display house numbers.

FIREARMS :Police Department , 604-925-7300. It is illegal to discharge a firearm of any kind within the District of West Vancouver without permission of the Chief Constable.

GARBAGE COLLECTION : All solid waste (garbage, yard trimmings and recycling) is collected on the same day each week with the exception of holidays. During holidays, the service schedule is moved forward one day for the remainder of the week. Please note that there is a 2 can limit for garbage, and all solid waste must be at curbside by 7:30 am on the collection day. For more information, please review your solid waste calendar or contact the North Shore Recycling Program at 604-925-7176 or International Paper Industries at 604-929-3416.

WEST VANCOUVER GOLF COURSES :
Ambleside Par 3 - 604-922-3818, 1200 Marine Drive
Gleneagles Golf Course - 604-921-7353, 6190 Marine Drive

WEST VANCOUVER HIGHWAYS : Sea to Sky (Hwy #99), the Upper Levels Highway and the Lion’s Gate Bridge are under Provincial jurisdiction, please call the Ministry of Transportation and Highways, 604-990-5200.

GRAFFITI : Please report any graffiti to the Engineering Department at the Municipal Hall, 604-925-7020.

HEALTH SERVICES: 604-904-6200 West Community Health Centre, 990 - 22nd Street, West Vancouver. Community health centre for West Vancouver, operated by the North Shore Health Region. Provides Community health services, nursing activities, services for seniors, immunization clinics, mental health services, environmental health, educational programs, etc.

WEST VANCOUVER HISTORICAL SOCIETY :604-925-7299 (Gertrude Lawson House)

HOSPITAL : 604-988-3131 - Lion’s Gate Hospital, 231 East 15th Street, North Vancouver. Serves the City and District of North Vancouver, the District of West Vancouver, the Village of Lions Bay and Bowen Island Municipality.

LAND INQUIRY: Please phone the District of West Vancouver directly at (604) 925-7000.

WEST VANCOUVER LIBRARY :604-925-7400, Memorial Library, 1950 Marine Drive. Open Monday to Thursday 10 a.m. to 9 p.m.: Friday & Saturday 10 a.m. to 5 p.m.; Sunday 1 p.m. to 5 p.m. Loans include 200,000 books, videos, audio cassettes, compact discs, talking books, and large print books. Services include delivery to the homebound, bookmobile, story hours for children, discussion groups and historical photographs.

LICENCES : Dog, business, general. Phone Bylaw Services; 604-925-7152.

MARINE DISTRESS : Emergency: 1-800-567-5111 Search & Rescue - Canadian Coast Guard

MEMBER OF PARLIAMENT (West Vancouver-Sunshine Coast): 604-666-1229.

MEMBERS OF THE B.C. LEGISLATURE : West Vancouver - Garibaldi, 604-981-0045 West Vancouver - Capilano, 604-981-0050 Enquiry B.C.: 604-660-2421

WEST VANCOUVER MUSEUM & ARCHIVES : 680 - 17th Street, West Vancouver. Located in the historic Gertrude Lawson House, the Museum & Archives features changing exhibitions, public programmes, a gift shop and archives. Call 604-925-7295 for current exhibitions, hours of operation, school programmes or research inquiries.

NOISE : 604-925-7152, Bylaw Services. Construction noise is restricted Monday to Friday, 7:30 a.m. to 5:30 p.m. and Saturdays, 8 a.m. to 5 p.m. (*Construction noise is not allowed on Sunday or Statutory Holidays) The North Shore Health Region can assist with measuring noise levels.

NORTH SHORE HEALTH REGION : 604-984-3841 Plans, co-ordinates and oversees health services funded by the Ministry of Health. Regional Medical Health Officer - Dr. Brian O'Connor, 604-983-6701. The Health Officer ensure compliance with public health laws.

NORTH & WEST VANCOUVER EMERGENCY PROGRAM : The North & West Vancouver Emergency Program (N&WVEP) is an intermunicipal agency, supported by the Districts of North & West Vancouver and the City of North Vancouver. The N&WVEP works in partnership with the three North Shore municipalities in the planning, coordinating and testing of emergency and disaster response services. There are a number of activities that focus on community emergency preparedness and response under the umbrella of the N&WVEP.

WEST VANCOUVER PARKS & COMMUNITY SERVICES : Pamphlets regarding parks, trails, the seawalk, golf courses, cycle routes, dog runs, etc., are available at Municipal Hall. Brochures listing programs are available at all recreation facilities and are mailed to every household twice a year. Phone the Parks & Community Services Department at 604-925-7200 for additional information.

WEST VANCOUVER PARK BOOKINGS : Parks cannot be booked for a function, e.g. picnics. Available only on a first-come, first served basis.

PLANNING : Economic and Physical, contact Planning, Lands and Permits at 604-925-7055.

WEST VANCOUVER PLAYING FIELDS: For closures, recorded message, 604-925-7209 For bookings & info, call 604-925-7201

WEST VANCOUVER POLICE Emergency: 9-1-1, non emergency: 604-925-7300, 1330 Marine Drive. Crime reports, traffic accidents, reporting suspicious characters, missing persons, impounded cars, hit & run. Gang/Youth Contact Line: 604-775-GANG [604-775-4264)

PROBATION & FAMILY COURT SERVICES : 604-984-4514

PROPERTY INFORMATION: Please phone the District of West Vancouver directly at (604) 925-7000.

RAFFLES, TICKET SALES : Police Department, 604-925-7300. A lottery registration number is necessary if tickets are being sold on the street or as a business.

RECYCLING : Bluebox curbside pickup same day as garbage collection. Newspaper, food and beverage cans, glass bottles, plastic, pop bottles and milk containers. A drop off depot is located in North Vancouver (75 Riverside Dr.) that will accept a greater range of recyclables. Call 604-981-3124 for information, or visit their website . Recycling Coordinator for West Vancouver: 604-925-7176, Recycling Hotline: 604-732-9253.

RECYCLING COORDINATOR-NORTH SHORE : 604-984-9730

RECYCLING HOTLINE : 604-732-9253

ROADS : Emergency: 604-925-7100 Non-Emergency: 604-925-7101

WEST VANCOUVER SCHOOLS West Vancouver School District 1075-21st Street, West Vancouver, B.C. CANADA V7V 4A9 Telephone: 604-981-1000 Fax: 604-981-1001 E-Mail: info@sd45.bc.ca

SEARCH & RESCUE :604-983-7441, North Shore Rescue

WEST VANCOUVER SENIORS'  ACTIVITY CENTRE : 604-925-7280 695-21st Street. Meet new people, enjoy activities (games,exercises,leisure programs and courses). A monthly newsletter is published outlining upcoming events and programs.

SENIOR CITIZENS' SPECIAL SERVICES : 604-925-7281 Programs include: counselling; income tax assistance; help with government documents/Gains/OAS; and legal information by appointment. Located in the Seniors' Activity Centre .

SEXUAL ASSAULT : Police Emergency 9-1-1 Non-Emergency: 604-925-7300, Rape Crisis Centre 604-255-6344. Rape Relief and Women's Shelter: 604-872-8212

SIGNS & BANNERS : Contact the Permits & Licences Department for policies and locations. For permanent signs, call 604-925-7152. For temporary signs and banners, call 604-925-7242.

SKATEBOARDS/ROLLERBLADES : Boards, Blades and Baskets in Ambleside Park. Skateboards and rollerblades are prohibited on public roads. Police Department 604-925-7300

SMOKING : Contact the Manager, Social Services at 604-925-7200. Smoking is prohibited in all Municipal facilities and public places. The North Shore Health Region enforces the Clean Indoor Air and Smoking Regulation Bylaw #4021.

SPILLS, DANGEROUS GOODS : Toll free at 1-800-663-3456

SPRINKLING REGULATIONS : Engineering Department at 604-925-7020. Restrictions in place June 1st to September 30th. Even-numbereds premises on Wednesdays and Saturdays; Odd-numbered on Thursdays and Sundays. Hours: 4am to 9am and 7pm to 10pm. Hand watering and sprinkling of vegetable gardens, shrubs and flowers are all unrestricted. Violations carry fines of up to $100.00.

WEST VANCOUVER TAXES : 604-925-7032 Note: Tax payment deadline is the 2nd business day in July. Please contact 604-925-7032 for the exact day. Utility rates(sewer/water/garbage/recycling] are billed separately and are due on the 2nd business day in March. Metered rates are billed quarterly. Please contact 604-925-7032 for the exact day.
Payment of taxes can be made:
Through most financial institutions
Internet or telephone banking, if available from your finanicial institution
By Mail or in Person at the Finance Department, Municipal Hall, 750-17th Street, West Vancouver B.C., V7V 3T3
By Post-dated cheque
Prepayment Plan - phone 604-925-7032
For queries on property assessments, please contact the B.C. Assessment Authority, 604-984-9751.

WEST VANCOUVER TRAFFIC & STREET LIGHTS : Contact the Engineering Department 604-925-7020. Information on Taylor Way, please call the Ministry of Highways, 604-990-5200.

TRAINS : For queries regarding schedule information, noise, weed control, etc, phone B.C. Rail at 604-986-2012

TREES : Queries regarding cutting down or trimming trees on Municipal land, contact the District's Environmental Coordinator at 604-925-7192. The Municipality may also have jurisdiction regarding trees on private property by way of restrictive covenants or land use contracts. There is no bylaw restricting the height of trees on either private or municipal property. The good-neighbour policy is recommended. 

VICTIM SERVICES : West Vancouver Police, 604-925-7468. Assisting with emotional support, explanation of police and court proceedings, police file progress information, crime prevention information, and referrals.

VOTERS INFORMATION Municipal - Clerk's Office 604-925-7003 Provincial - Registrar 604-660-6848 Federal - Elections Canada 1-800-267-8683.

WATER AND SEWER : For water and sewer trouble, contact the Trouble Line at 604-925-7100. *Information about water and sewer easements is available from the Engineering Department at the Municipal Hall 604-925-7020.

WEST VANCOUVER COMMUNITY ARTS COUNCIL, AND THE SILK PURSE :604-925-7292, 1570 Argyle Avenue. Information and assistance cenre for artists and the public on cultural matters

WEST VANCOUVER CHAMBER OF COMMERCE : 604-926-6614 (Fax: 604-926-6436) ( E-Mail ). The West Vancouver Chamber of Commerce was incorporated on April 1, 1952 and is involved in many ways with the businesses and the citizens of West Vancouver.

WEST VANCOUVER FOUNDATION : 604-925-8153. The West Vancouver Foundation was created to develop projects which further enrich the life of the Municipality and ensure that its one-of-a-kind character is both preserved and enhanced for generations to come.

WEST VANCOUVER TRANSIT (BLUE BUS )604-985-7777. For schedule and after hours pre-recorded information.

YOUTH OUTREACH PROGRAM : 604-925-7233. Provides services and programs for youth in West Vancouver.